MassHealth has asked provider associations to disseminate the request below in regard to a MassHealth survey on Robotics Processing Automation.
MassHealth understands that organizations (providers, vendors, relationship entities) utilize Robotics Processing Automation (RPA) tools to streamline manual processes to gain operational efficiencies. RPA is the use of software automation to perform high volume, repetitive, labor-intensive tasks that previously required humans to perform across applications. It involves robotic rules-based decision making.
MassHealth is generally supportive of simplification efforts to reduce administrative burdens and is currently exploring opportunities related to the utilization of RPA tools. It is important that the agency is aware of all organizations that utilize RPA tools on the Provider Online Service Center (POSC).
Any/all providers, vendors, and relationship entities that currently utilize RPA tools to send or receive information via the MassHealth POSC, or intend to adopt RPA tools to utilize on the POSC within the next 12 months, MUST complete this survey: https://tinyurl.com/syv2mux9
Please complete the survey no later than Friday, October 8, 2021. Your feedback is important. If you have any questions regarding this message or the RPA survey, please email MassHealth at: functional.coordination@mass.gov.