2025 Unit Manager Training Program

Unit Manager Training Series – September 2025
Build Leadership. Strengthen Teams. Advance Compliance.

Designed for Nurses in Unit Manager Roles: Join this four-part training series focused on developing coaching, regulatory, and workforce management skills tailored to long-term care environments. Gain tools to lead with confidence, navigate surveys, and foster team resilience and retention.
 

Session Descriptions and Objectives:

Session 1: Coaching Skills for Unit Managers

September 9 | 9:00 AM – 3:30 PM | In-Person, Whitney Place at Medway

Learn to enhance staff accountability and team relationships through practical coaching communication strategies.

Presenter:

• Sue Misiorski, Vice President of Workforce Development, MSCA
   

Session 2: Survey 101 – Part 1

September 16 | 12:30 PM – 3:30 PM | Virtual

Understand the DPH survey process, key regulatory requirements, and how to proactively prepare your unit for surveys.

Presenters:

• Michelle Butler, Deputy Director, Division of Health Care Facility Licensure and Certification, Department of Public Health
• Katie Dinges, LSW, Certification Unit Manager, Division of Health Care Facility Licensure and Certification, Department of Public Health
   

Session 3: Survey 101 – Part 2

September 23 | 12:30 PM – 3:30 PM | Virtual

Focus on complaint surveys, including abuse, neglect, and DPH reporting protocols through the HCFRS system.

Presenter:

• Laura Mueller, Complaint Unit Manager, Division of Health Care Facility Licensure and Certification, Department of Public Health

Session 4: Onboarding & Retention Strategies

September 30 | 9:00 AM – 3:30 PM | In-Person, The Willows at Westborough

Discover actionable techniques for improving staff retention and delivering a powerful first impression to new hires.

Presenters:

• Sue Misiorski, Vice President of Workforce Development, MSCA
• Nursing facility representatives

Dates:
Tuesdays in September: 9/9, 9/16, 9/23, 9/30
2 In-Person Sessions and 2 Virtual Sessions:
• September 9, 9:00 AM – 3:30 PM, In-Person, Whitney Place at Medway
• September 16, 12:30 PM – 3:30 PM, Virtual
• September 23, 12:30 PM – 3:30 PM, Virtual
• September 30, 9:00 AM – 3:30 PM, In-Person, The Willows at Westborough

This 4-week program will award a Certificate of Completion and up to 18 Continuing Education credits.

Registration Fee: Includes all materials and lunch during in-person sessions
$700 per person – Mass Senior Care Members
$1,400 per person – Non-Members
(Must be paid at least one week prior to the start of the program.)

Cancellation Policy:
Mass Senior Care must be notified in writing no later than 48 hours prior to the start of the program (September 7th) for a refund, minus a $100 processing fee, which will be refunded in the manner in which the payment was made. “No Show” attendees will be billed at the full registration fee. Cancellations should be emailed to info@maseniorcare.org.