The Customer-Focused Research Group (CFRG) within the newly formed Office of Burden Reduction and Health Informatics (OBRHI) at the Centers for Medicare & Medicaid Services (CMS) is currently conducting a Nursing Home qualitative research engagement focused on identifying the overall experience of National Healthcare Safety Network (NHSN) data reporting, Minimum Data Set (MDS) Assessment data reporting, and transitions in insurance coverage. CFRG uses Human-Centered Design methodology to understand the experience of CMS customers (i.e. People with Medicare or Medicaid, clinicians, providers, etc.) and potential ways CMS can improve programs and policies.
CMS would like to speak directly with Nursing Home staff, MDS coordinators, clinicians, and even residents, where possible, to gain perspectives and insights. The Customer Focused Research Group is soliciting voluntary participation from providers. Conversations with individuals typically last about 30 minutes – 1 hour and would take place via Zoom with the potential of in-person after an initial discussion. There is no need to prepare anything in advance. Any participation on your part would be anonymized and aggregated with the learnings from other participants.
Please reach out to Morgan Taylor and Lindsey Hoffman if you are interested in participating or have any questions.