On July 14, 2025, CMS will release the new Internet Quality Improvement & Evaluation System (iQIES) Electronic Plan of Correction (ePOC) system functionality to participating Nursing Homes and State Agencies. The use of the new ePOC system is not mandatory, but CMS encourages states and nursing homes that have been using ePOC to continue utilizing this functionality in iQIES to minimize CMS certification and enforcement work disruption. Once ePOC functionality is enabled in iQIES, the current ePOC system will be disabled. Nursing home providers that currently utilize ePOC will need to request the Provider ePOC Administrator role in iQIES after you sign up for HCQIS Access Roles & Profile (HARP) access. CMS has posted updated User Manuals to the QTSO site, along with training in QSEP for the iQIES Provider ePOC Administrator Role. It is recommended that all persons who will need to obtain access to this role review the training.
Please note:
- You will not be able to request the Provider ePOC Administrator role in iQIES until July 14, 2025. However, users can sign up for a HCQIS Access Roles and Profile (HARP) account now, which is required to obtain an iQIES role. CMS will send out additional information when the iQIES Provider ePOC Administrator role becomes available.
- For your Provider ePOC Administrator role request to be approved, your organization must have at least one Provider Security Official (PSO) assigned. This should already be established as iQIES is currently used for MDS submission and related reports. CMS recommends that at least two PSOs be established for every CMS certified Nursing Home provider.
- Nursing Home User Training – Provider ePOC Administrator Role training is now available in QSEP. Facilities that currently utilize ePOC should have all designees review this training module and the accompanying User Manual.
For more information, please contact the iQIES Service Center by email: iqies@cms.hhs.gov or by phone: 1-800-339-9313.