Covenant Health Systems
Youville Place
10 Pelham Road
Lexington, MA 02421
Facility Phone
Facility Fax
Website
Website
Hours
Full Time
Contact
Chanel Millan
Contact Phone
Contact Email
cmillan1@covh.org
Posted
42.6404136, -71.2246265
Youville Place
10 Pelham Road
Lexington, MA 02421
(781) 861-3535
JOB DESCRIPTION
DEPARTMENT: Dining Services
JOB TITLE: Wait Staff
REPORTS TO: Director of Dining Services
INTERFACES WITH: Residents; Family Members; Department Directors; Staff in Dining Services; Staff in Wellness
JOB PURPOSE:
As a member of the Dining Services, the Wait Staff in the Dining Room:
• Delivers meals to residents and guests
• Maintains the dining area in a sanitary, neat, and clean manner
• As an ambassador of customer relations, performs all duties in a gracious and efficient manner
CORE DUTIES AND DEPARTMENTAL EXPECTATIONS:
• Adhere to policies and procedures of Youville as well as policies specific to department
• Adhere to safety and health regulations and policies
• Assist in emergencies that occur in the residence
• Meet and exceed Youville standards for hospitality and services
• Incorporate the mission and philosophy of Youville into daily tasks
• Demonstrate sensitive communication skills
• Maintain confidentiality
• Organize and complete tasks effectively
• Report changes in resident behavior or unusual circumstances to Director
• Perform all duties in a manner consistent with regulations set forth by the Massachusetts Executive Office of Elder Affairs
• Participate in continuing education as required by the Massachusetts Executive Office of Elder Affairs
• Youville, in accordance with its mission, is committed to environmental sustainability and the promotion of a healthier environment. All staff are required to be good stewards of the environment by conserving energy and water resources, appropriately segregating solid, recycling, and bio-hazardous waste streams, and following all procedures for safe use of chemicals in the workplace.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist Director of Dining Services, Dining Room Manager, chef, host/hostess in implementing daily dining services and events in residence
• Follow all policies in preparing and setting dining room for all meals
• Follow all policies in preparing and setting the Country Kitchen/All Day Cafe for all snacks
• Report all potential problems, hazards, or indicants to supervisor
• Complete all appropriate records of incidence
• Report attendance of residents at all meals to host/hostess or Dining Room Manager
• Follow all procedures for proper food handling, personal safety, health and cleanliness
• Report to Dining Room Manager or host/hostess any incidence or occurrence that may interfere with health of employee and/or endanger health and safety of residents
• Assist residents as needed or alert appropriate staff to assist resident
• Perform responsibilities assigned by Director of Dining Services, chef, Dining Room Manager or host/hostess
QUALIFICATIONS:
• Understand the rights and needs of older adults
• Communicate clearly with residents, staff, and families
• Lift 50 lbs, sit, stand, walk, climb stairs, bend, push and pull as required *
EXPERIENCE, EDUCATION AND LICENSURE:
• One year experience in serving food and maintaining dining room in a restaurant, residential facility or an assisted living residence
• Good interpersonal skills to work on a team and to interact with residents and guests
LANGUAGE SKILLS:
Possess good communication skills in English:
• Enabling interaction with coworkers and residents
• Sensitive listening skills, good comprehension, effective speaking ability
• Reading and writing at level needed to fulfill job
REASONING/JUDGMENT ABILITY:
Ability to think clearly, assess and follow up in an appropriate and sensitive manner.
Must be patient and understanding of individual needs of residents and staff. These include physical, emotional and spiritual needs as related to the process of aging and adjustment to an assisted living setting.
ORGANIZATIONAL INTEGRITY
Dear Youville Employee,
We are owned and managed by Covenant Health, which was formed by the Grey Nuns of Montreal to continue their work in the field of health care in New England.
Covenant Health developed a program called “Organizational Integrity” to ensure that all facilities related to Covenant operate according to a set of values that are at the heart of all that we do. These values shape our commitment to those we serve, to each other, to our payers, and to the government.
An essential part of this program is a commitment to the “Standards of Conduct” which continue to promote our values and our compliance with ethical principles, regulations and laws. We want to continue to shape a culture where we are known for “doing the right thing” for all concerned.
Our effectiveness and ultimate success depends on the personal commitment of each one of us to operate in keeping with the Organizational Integrity Program and the Standards of Conduct.
Please read the statement below and sign it to confirm that, as an employee of Youville, you understand and agree that it is part of your job responsibility to adhere to the standards of the Organizational Integrity Program.
Youville requires all employees to participate in a presentation reviewing our history and mission, and the Organizational Integrity Program and its Standards of Conduct upon employment and annually.
10 Pelham Road
Lexington, MA 02421
(781) 861-3535
JOB DESCRIPTION
DEPARTMENT: Dining Services
JOB TITLE: Wait Staff
REPORTS TO: Director of Dining Services
INTERFACES WITH: Residents; Family Members; Department Directors; Staff in Dining Services; Staff in Wellness
JOB PURPOSE:
As a member of the Dining Services, the Wait Staff in the Dining Room:
• Delivers meals to residents and guests
• Maintains the dining area in a sanitary, neat, and clean manner
• As an ambassador of customer relations, performs all duties in a gracious and efficient manner
CORE DUTIES AND DEPARTMENTAL EXPECTATIONS:
• Adhere to policies and procedures of Youville as well as policies specific to department
• Adhere to safety and health regulations and policies
• Assist in emergencies that occur in the residence
• Meet and exceed Youville standards for hospitality and services
• Incorporate the mission and philosophy of Youville into daily tasks
• Demonstrate sensitive communication skills
• Maintain confidentiality
• Organize and complete tasks effectively
• Report changes in resident behavior or unusual circumstances to Director
• Perform all duties in a manner consistent with regulations set forth by the Massachusetts Executive Office of Elder Affairs
• Participate in continuing education as required by the Massachusetts Executive Office of Elder Affairs
• Youville, in accordance with its mission, is committed to environmental sustainability and the promotion of a healthier environment. All staff are required to be good stewards of the environment by conserving energy and water resources, appropriately segregating solid, recycling, and bio-hazardous waste streams, and following all procedures for safe use of chemicals in the workplace.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist Director of Dining Services, Dining Room Manager, chef, host/hostess in implementing daily dining services and events in residence
• Follow all policies in preparing and setting dining room for all meals
• Follow all policies in preparing and setting the Country Kitchen/All Day Cafe for all snacks
• Report all potential problems, hazards, or indicants to supervisor
• Complete all appropriate records of incidence
• Report attendance of residents at all meals to host/hostess or Dining Room Manager
• Follow all procedures for proper food handling, personal safety, health and cleanliness
• Report to Dining Room Manager or host/hostess any incidence or occurrence that may interfere with health of employee and/or endanger health and safety of residents
• Assist residents as needed or alert appropriate staff to assist resident
• Perform responsibilities assigned by Director of Dining Services, chef, Dining Room Manager or host/hostess
QUALIFICATIONS:
• Understand the rights and needs of older adults
• Communicate clearly with residents, staff, and families
• Lift 50 lbs, sit, stand, walk, climb stairs, bend, push and pull as required *
EXPERIENCE, EDUCATION AND LICENSURE:
• One year experience in serving food and maintaining dining room in a restaurant, residential facility or an assisted living residence
• Good interpersonal skills to work on a team and to interact with residents and guests
LANGUAGE SKILLS:
Possess good communication skills in English:
• Enabling interaction with coworkers and residents
• Sensitive listening skills, good comprehension, effective speaking ability
• Reading and writing at level needed to fulfill job
REASONING/JUDGMENT ABILITY:
Ability to think clearly, assess and follow up in an appropriate and sensitive manner.
Must be patient and understanding of individual needs of residents and staff. These include physical, emotional and spiritual needs as related to the process of aging and adjustment to an assisted living setting.
ORGANIZATIONAL INTEGRITY
Dear Youville Employee,
We are owned and managed by Covenant Health, which was formed by the Grey Nuns of Montreal to continue their work in the field of health care in New England.
Covenant Health developed a program called “Organizational Integrity” to ensure that all facilities related to Covenant operate according to a set of values that are at the heart of all that we do. These values shape our commitment to those we serve, to each other, to our payers, and to the government.
An essential part of this program is a commitment to the “Standards of Conduct” which continue to promote our values and our compliance with ethical principles, regulations and laws. We want to continue to shape a culture where we are known for “doing the right thing” for all concerned.
Our effectiveness and ultimate success depends on the personal commitment of each one of us to operate in keeping with the Organizational Integrity Program and the Standards of Conduct.
Please read the statement below and sign it to confirm that, as an employee of Youville, you understand and agree that it is part of your job responsibility to adhere to the standards of the Organizational Integrity Program.
Youville requires all employees to participate in a presentation reviewing our history and mission, and the Organizational Integrity Program and its Standards of Conduct upon employment and annually.