Managing the Survey Process from Entrance to Exit
Tuesday, September 19, 2023
9:00 am – 3:00 pm
In-person Program held at The Willows of Westborough - Lunch is Provided
Registration is Capped at 100 attendees
Click here to register.
Seminar Description:
After a brief pause during the COVID-19 pandemic, CMS surveys are back on track. Join us to hear from the Department of Public Health (DPH) as they walk seminar participants through the steps of the survey process from entrance to exit. In addition, DPH will discuss the Complaint survey process, including reporting and investigations. Practical information and tips on managing the survey process, complaints, preparing reports and conducting effective investigations will be reviewed. The program will also include a review of the most frequently cited deficiencies in MA facilities.
Presenters:
Division of Health Care Facility Licensure and Certification, Massachusetts Department of Public Health:
Stephen Davis, Division Director
Katherine Dinges, Certification Unit Manager
Laura Mueller, Complaint Unit Manager
Target Audience: New Administrators, New Director of Nurses, Quality Improvement Staff, Nurse Managers/Supervisors and any staff involved in the survey process.
Fees: (Must be paid in full prior to attending seminar)
$125 per person - Mass Senior Care Members
$250 per person - Non-Members
CEUs: 5.0
Location:
The Willows at Westborough
1 Lyman Street
Westborough, MA 01581