Managing the Survey Process from Entrance to Exit

THIS WORKSHOP HAS REACHED ITS REGISTRATION LIMIT.  

PLEASE CALL THE MASS SENIOR CARE OFFICE AT (617) 558-0202 IF YOU WOULD LIKE TO BE PLACED ON THE WAITLIST.

Managing the Survey Process from Entrance to Exit
Tuesday, September 19, 2023
9:00 am – 3:00 pm
In-person Program held at The Willows of Westborough - Lunch is Provided
Registration is Capped at 100 attendees

Seminar Description:
After a brief pause during the COVID-19 pandemic, CMS surveys are back on track. Join us to hear from the Department of Public Health (DPH) as they walk seminar participants through the steps of the survey process from entrance to exit. In addition, DPH will discuss the Complaint survey process, including reporting and investigations. Practical information and tips on managing the survey process, complaints, preparing reports and conducting effective investigations will be reviewed. The program will also include a review of the most frequently cited deficiencies in MA facilities.

Objectives:
1.Understand the key components of the survey process;
2.Describe and understand the state and federal requirements for reporting and handling complaints and grievances;
3.Recognize the most commonly cited deficiencies and the reasons for the citations.

Presenters:

Division of Health Care Facility Licensure and Certification, Massachusetts Department of Public Health:

Stephen Davis, Division Director
Katherine Dinges, Certification Unit Manager
Laura Mueller, Complaint Unit Manager

Target Audience: New Administrators, New Director of Nurses, Quality Improvement Staff, Nurse Managers/Supervisors and any staff involved in the survey process.

Fees: (Must be paid in full prior to attending seminar)

$125 per person - Mass Senior Care Members       
$250 per person - Non-Members

CEUs: 5.0

The Massachusetts Senior Care Association has qualified for “deemed status #NH-09015-007” from the Board of Registration of Nursing Home Administrators for Administrators. This program also meets continuing education requirements for Nurses in Massachusetts.

All paid attendees will receive a certificate of attendance. 

Cancellation Policy:
Mass Senior Care must be notified in writing no later than 48 hours prior to the start of the seminar for a credit of equal amount to be issued to your Mass Senior Care account. No refunds will be given.  “No Show” attendees will be billed at the full registration fee. Cancellations should be emailed to info@maseniorcare.org.

Location:

The Willows at Westborough
1 Lyman Street
Westborough, MA 01581

Directions

Parking instructions will be sent with the program confirmation