The CMS security team has authorized an increase of the iQIES system timeout to 30 minutes. Previously, users would be automatically logged out of the system after 15 minutes of inactivity. This change is now in effect. Please note that if users are logged out of iQIES, they are brought back to the last active page upon logging in again. Please note that iQIES users will be logged off after 30 minutes of inactivity.
If you have any questions or concerns, please contact the iQIES Service Center by email: iqies@cms.hhs.gov or by phone:1-800-339-9313. Or to create a new ticket online, track an existing ticket, or recover your HARP password account, please use our CCSQ Support Central: Self-Service Portal.