Managing the Survey Process from Entrance to Exit
Tuesday, April 21, 2026
9:00 am – 2:30 pm
Willows of Westborough
1 Lyman St, Westborough, MA 01581
REGISTRATION IS LIMITED
Seminar Description:
Gain critical insight into the survey process directly from the Department of Public Health (DPH) in this informative and practical session designed for nursing facility providers. Participants will be guided step-by-step through the survey process —from entrance to exit—while also gaining a clear understanding of the complaint survey process, including reporting requirements and investigative procedures. Attendees will leave better equipped to navigate regulatory expectations, reduce risk, and strengthen overall compliance practices.
Program Objectives:
At the conclusion of this webinar, participants will be able to:
•Understand the key components of the survey process
•Describe state and federal requirements for reporting and managing complaints and grievances
•Apply practical strategies for survey readiness, complaint response, and effective investigations
Presenters:
•Michelle Bramante-Butler, Deputy Director, Division of Health Care Facility Licensure and Certification, Massachusetts Department of Public Health
•Katherine Dinges, Certification Unit Manager, Division of Health Care Facility Licensure and Certification, Massachusetts Department of Public Health
•Laura Mueller, Complaint Unit Manager, Division of Health Care Facility Licensure and Certification, Massachusetts Department of Public Health
Target Audiences: New Administrators, New Director of Nurses, Quality Improvement Staff, Nurse Managers/Supervisors and any staff involved in the survey process.
Fees: (Must be paid in full prior to attending seminar)
$250 per person - Mass Senior Care Members
$450 per person - Non-Members
CEUs: 5.0
The Massachusetts Senior Care Association has qualified for “deemed status #NH-09015-007” from the Board of Registration of Nursing Home Administrators for Administrators. This program also meets continuing education requirements for Nurses in Massachusetts. All paid attendees will receive a certificate of attendance.
Cancellation Policy:
Mass Senior Care must be notified in writing no later than 48 hours prior to the start of the seminar for a refund, minus a $25 processing fee, which will be refunded in the manner in which the payment was made. “No Show” attendees will be billed at the full registration fee. Cancellations should be emailed to info@maseniorcare.org.