Session Descriptions
Thursday, September 10, 2026 / 10 am–12 noon
EMPLOYEE ENGAGEMENT
How to be the Best Boss Your Employees Ever Had Many organizations seek to retain employees by continually adding perks. But according to Gallup Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor. This session focuses on how a manager can increase employee enthusiasm, commitment, and enthusiasm.
Thursday, September 24, 2026 / 10 am–12 noon
EMPLOYEE ACCOUNTABILITY
How to Effectively Address Poor Behaviors and Attitudes One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult conversations with competence and confidence.
Thursday, October 8, 2026 / 10 am–12 noon
BUILDING HARMONY
How to Manage Differences and Work Through Conflict In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridge builder’ and create a workplace where everyone is working together.
Thursday, October 22, 2026 / 10 am–12 noon
HIRE SMART
How to Interview, Select, and Onboard the Right People Getting the right people on board is one of the most important responsibilities of a manager. However, most organizations have an undisciplined and unfocused approach to hiring people. In this session you will learn to how conduct a thorough interview, select a solid candidate, and get them started strong during orientation.
Thursday, November 5, 2026 / 10 am–12 noon
SERVICE EXCELLENCE
How to Deliver a Great Resident Experience Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.
Thursday, November 19, 2026 / 10 am–12 noon
EMOTIONAL AND RELATIONAL INTELLIGENCE
How to Manage Yourself and Your Relationships Well Technical skills get you in game, but relational skills enable you to win the game. The higher up in the organization you go, the more important interpersonal skills are. In this session, you will learn how to make your emotions work for, rather than against, you. You will also learn how to establish positive relationships and connect with others in a meaningful way.
Thursday, December 3, 2026 / 10 am–12 noon
PERSONAL EFFECTIVENESS AND REPLENISHMENT
How to Be in Control, Make the Most of Your Time, and Enjoy Life We all have too much to do and too little time to do it in. The result is being overwhelmed, stressed, and doing things at the last minute. But you can have your act together, stay ahead of things, and feel fulfilled. In this session, you will learn to clarify your highest priorities, work in a meaningful way, and live on purpose.
Presenter: Del Gilbert, Founder of Accelerating Excellence
Fees: (Must be paid in full prior to attending seminar)
$499 per person - Mass Senior Care Members
$1,000 per person - Non-Members
CEUs: Up to 14 contact hours
Cancellation Policy: Mass Senior Care must be notified in writing no later than 48 hours prior to the start of the seminar for a refund, minus a $50 processing fee, which will be refunded in the manner in which the payment was made. “No Show” attendees will be billed at the full registration fee. Cancellations should be emailed to info@maseniorcare.org.