MassHealth has issued the following COVID-19 related information for MassHealth members and applicants.
In response to COVID-19, and to support the health and safety of our members and staff, all MassHealth Enrollment sites will be closed for walk-in visitors until further notice. If MassHealth members or applicants need support or have any questions they should contact the Customer Service Center at (800) 841-2900; TTY: (800) 497-4648. In addition, applicants can apply for benefits online at www.mahealthconnector.org
The guidance notes:
You will not lose your MassHealth coverage during the COVID-19 national emergency
If you have received a notice in the mail that your coverage is ending on or after March 18, your coverage is protected and will not end during the national emergency. You do not need to send in any additional paperwork to keep your coverage.
Will I lose my MassHealth benefits during the COVID-19 outbreak?
No, your MassHealth coverage will be protected throughout the COVID-19 outbreak national emergency. As of March 18, 2020, MassHealth will not end coverage for any member or any person who is approved for coverage during the COVID-19 outbreak national emergency and for one month after the emergency period ends.
I received a letter in the mail saying my coverage was ending soon. How can I keep my coverage during this outbreak?
If your coverage extends through at least March 18, 2020, your coverage is protected and will not be terminated during the COVID-19 outbreak national emergency and for one month after the emergency period ends. You do not need to send in any additional paperwork to keep your coverage. If you have questions about your coverage, contact our Customer Service Center at (800) 841-2900 TTY: (800) 497-4648.